Check Application Status

Track your relief package application and get updates on approval status, pickup details, and QR code access.

Enter Your Details

Enter the phone number you used in your application
OR
If you have a reference number from your application
Note: Please provide either your phone number OR reference number to check your application status.
Need Help?

Can't find your application?

  • • Double-check your phone number
  • • Wait 1-2 days for processing
  • • Contact support if needed
Call New App
Ready to Check Your Application

Enter your phone number or reference number in the form to see your application status and pickup details.

Under Review

Your application is being processed

Ready for Pickup

QR code and pickup details available

Application Status Guide

Here's what each status means and what to expect next:

Under Review
Application Submitted

Your application has been received and is being reviewed by our care team. This typically takes 1-2 business days.

Expected response: 1-2 days
Approved - Ready for Pickup
Application Approved

Great news! Your application has been approved. You'll receive your QR code and pickup details via SMS and email.

QR code and pickup details available
Ready for Pickup
Package Prepared

Your relief package is ready and waiting for you at the pickup location. Present your QR code to collect your package.

Visit pickup location with QR code
Collected
Package Collected

You have successfully collected your relief package. Thank you for using our community support program.

You can apply again after 21 days

Can't Find Your Application?

If you can't find your application status or are experiencing issues, here are some things you can try:

Double-Check Details

Ensure you're using the same phone number from your application

Wait for Processing

Applications take 1-2 business days to review

Contact Support

Reach out to our support team for assistance

Call Support Email Us New Application

Frequently Asked Questions

Most applications are reviewed within 1-2 business days. Emergency applications are fast-tracked and may be approved within hours.

Contact our support team as soon as possible to reschedule. We understand that emergencies happen and will work with you to find an alternative time.

Yes, but they must present the QR code and a valid ID. Please inform us in advance who will be collecting the package on your behalf.

You can submit a new application 21 days after your last package collection. This helps ensure fair distribution among all community members.